Frequently asked questions
How do I earn ClubONE Points?
ClubONE Points are automatically earned on every hotel, resort, car rental or activity booking and awarded based on the total amount spent per booking of hotels, resorts, car rentals and/or activities made on the Club 1 Hotels website or mobile app. Your points will be available in your account within 48-hours after checkout.
How many ClubONE points will I earn per reservation?
The amount of points earned per reservation varies by level of membership and total amount of reservation. View the chart below for examples:
When can I use my ClubONE Points? How do I do it?
ClubONE Points are available in your account 48-hours after check-out for qualifying bookings. You may apply all or part of your ClubONE Points to any hotel, resort, car rental or activity booking on the check-out page on our site.
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Sign in to your membership account and search for hotels, resorts, car rentals or activities*
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At checkout, look for the Apply Points option under payment
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Use all your available points or a specific total by entering the amount to use. (1,000 points = $10 USD)
What are the benefits of upgrading to Gold or Platinum?
As a Gold or Platinum ClubONE Rewards subscriber, you will earn more points per reservation!
Gold ClubONE Rewards accounts earn 5 points for every $1 spent on hotel, resort, car rental or activity bookings.
Platinum ClubONE Rewards accounts earn 10 points for every $1 spent on hotel, resort, car rental or activity bookings
Can I use Guaranteed Savings and receive ClubONE Points?
All ClubONE Rewards Subscribers have the opportunity to earn points and apply our Price Match policy, where we will match any hotel rate found that is lower than our lowest available rate. Restrictions apply, see Terms and Conditions for full details.
